- Week 1
- 1.1 – What aspect of service design do you most want to contribute to?Extending the application of service design and expanding its boundaries
- 1.2 – What kind of service designer would you like to become?A service designer who can develop a sound system framework with extensions
- Week2
- 2.1 – What are platforms and how do they impact the practice of service design?In my opinion, a platform is the smallest system for providing a service. When we engage in service design practice, we have to consider the root of the service’s existence or understand its business model, why and how the platform to deliver the service is built, and whether this platform makes sense. If it makes sense, this will facilitate the next step, if not, we should optimise the platform first.
- 2.2 – What is the role of methods and tools in the context of design practice?Helping us to design. The tools are the materialisation of the method, and the method guides how to use the tools. But if you have a deep understanding of the method, the form of the tool does not matter.
- Week3
- 3.1 – When researching, what personal biases do you need to be aware of as a result of your life experiences?Different cultures influence different behaviours and it is important to always understand the local culture and context when intervening in a scene.
- 3.2 – How do you want to approach the way you work in this current project, thinking about how the ice-breaker went?I mainly try to make corrections when the project deviates
- Week4
- 4.1 – What style of interviewing works for you with your character and skills?Firstly, video or audio recording with the user’s permission. I throw out the topic and let the users talk about it as they wish, I keep asking questions and raise points that may be important in the user’s talk and then ask questions again. One question at a time yields valuable information, and finally, in retrospect and reflection, insights.
- 4.2 – Are you comfortable exploring sensitive issues, and how will you take care of yourself if you do this kind of research?I am not a fan of exploring sensitive issues, but often such issues are key impact points for some phenomena. So I will be well prepared before exploring and will be more careful if interviewing people or take a more anonymous approach.
- 4.3 – What challenges are there when trying to design around a singular problem?A single issue is often only symptomatic and I need to go back to explore other related factors that influence it, the challenge may be to define the range of influencing factors.
- 4.4 – What aspects of the team building advice has your team implemented? What would you like to do but haven’t? What’s stopping you?Introducing themselves to each other and a clearer division of job
- Week5 There will be no reflection questions this week as your time has been focussed on Across RCA
- Week6
- 6.1 – What’s the difference between an insight and a research finding?Discovery is often just something that is seen, and insight is the ability to take that discovery and follow a logic that explains why the phenomenon occurred and can be extrapolated to the future.
- 6.2 – What are the dangers of using archetypes and personas?If the information in the research phase is not comprehensive, it is easy to create prototypes and personas that are not precise enough and can cause serious disruptions to the direction of the project later on.
- 6.3 – Given that the time-scale of each task can expand or shrink dramatically, how can you as a team decide how much investment each task should receive?The main thing to determine is the accuracy of the direction and the extensibility of the project; research is important, as is co-creation, and outputs can be temporarily ignored. In a short-term project
- Week7
- 7.1 – During the reviews, what methods and approaches did you see that you’d like to adopt in your next project?Value Proposition and business model
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Great post.